At Moon&Desire, we prioritise hygiene, safety, and customer satisfaction. Due to the intimate nature of our products, we do not accept returns or exchanges once a product has been opened or used.
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt. We will review your case and, if verified, provide a replacement or refund as appropriate.
To ensure smooth processing, please include your order number, photos of the product, and a brief description of the issue when contacting us.
Moon&Desire reserves the right to make the final decision regarding product replacement or refund eligibility.
Thank you for your understanding and trust.