INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

All product images on our website are for reference only. We make every effort to ensure that the design and style of the products match the pictures displayed. However, due to factors such as production batches, product updates, lighting conditions, and monitor settings, minor differences in color, packaging, details, or dimensions may occur.

Such variations do not constitute product defects or shipping errors and do not affect the intended use or performance of the product. The actual product received shall be deemed the final and most updated version provided by the manufacturer.

If you have any questions or concerns after receiving your order, please contact our customer service team — we’ll be happy to assist you.

Where can I view my sales receipt?

Once your order is successfully placed, a confirmation email containing your order details and payment information will be automatically sent to the email address you provided.
You can also view your order details and e-receipt by logging into your account or visiting the “My Orders” page.

Please note:

  • If you don’t receive the confirmation email, please check your spam or promotions folder.
  • If you placed your order as a guest, you can access your order details through the link provided in the confirmation email.
  • If you need an official invoice or electronic billing document, please contact our customer service team — we’ll assist you according to our policy.
How can I return an item?

Because our products are personal and intimate in nature, we do not accept returns or exchanges once the product has been sold, except in cases of quality issues or incorrect items being shipped.

If you receive a defective or incorrect product, please contact our customer service team within 7 days of receiving your order, and provide photos or videos as proof. After verification, we will arrange a replacement or refund accordingly.

Please note that returned items must be unused, unopened, and in their original packaging, including all accessories and gifts, to be eligible for after-sales service.

We reserve the right of final interpretation and decision.

Will you restock items indicated as “out of stock?

Some out-of-stock items may be restocked depending on supplier availability and overall demand.
We regularly monitor popular products and do our best to restock them, but we cannot guarantee that all sold-out items will become available again.

If you’d like to check the restock status of a specific product, please reach out to us through our Contact Us page — our support team will do their best to provide you with the latest information.

Thank you for your understanding and continued support!

Where can I ship my order?

We currently ship to many countries and regions. The available shipping destinations may vary depending on our logistics partners and local import regulations.
When you enter your shipping address at checkout, the system will automatically verify whether delivery is available to your location.

Please note:

  • Some regions may not be serviceable due to customs restrictions or shipping policies;
  • Once your order has been shipped, the delivery address cannot be changed — please double-check your details before placing your order;
  • All packages are shipped in plain and discreet packaging with no sensitive product details to protect your privacy.

If you’re unsure whether we can ship to your area, please contact us through the Contact Us page — we’ll be happy to assist you.

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